Education
Social Media Marketing by Meta
Social Media Marketing caught my interest after becoming an Apprentice
I love upskilling!
My goal is to be certified with META and become an effective Social Media Marketer, plus all the skills I gained from my professional experiences.
Apprenticeship
Had exposure to different virtual assistant tasks and accomplished being part of the TOP 5 Apprentice among over 700+ candidates
Front Office Training
Obtained Technical Education and Skills Development Authority (TESDA) National Certification in Front Office Servicing
Academy of Computer Experts
Took a diploma in Computer Studies majoring in Information Technology
Polytechnic University of the Philippines
Started my college journey as a Journalism Student
Work History
Senior Account Specialist
Reached the top performer consistently during my 1st year in the company
Promoted to the Senior Account Specialist Role before my 2 years
My role is to handle escalated cases, which are complex cases that may need the involvement of different departments.
Also provides support to the newcomers in the team, and handles any supervisor call if needed.
Credit Management Specialist
Became one of the most reliable team members in saving many homes from losing electricity and gas through providing payment plans
English as a Second Language Teacher
Taught international kids who came to the Philippines to learn English
I had the best time interacting with kids from 5 years to 12 years old
But OOPS! the world stopped for a while...
Paul Trueman
Working with Artur has been a pleasure. Better yet - I alerted them of a minor issue before going to sleep. The issue was fixed the next morning. I couldn't ask for better support. Thank you Artur! This is easily a 5 star freelancer.
Technical Support Representative
Supported the biggest Telecommunication brand in Australia
Pioneer team to be trained across all different internet technology types at that time, and become the Top 1 Agent during the pilot program
Natalya Dorris
Working with Artur has been a pleasure. Better yet - I alerted them of a minor issue before going to sleep. The issue was fixed the next morning. I couldn't ask for better support. Thank you Artur! This is easily a 5 star freelancer.
Customer Service and Sales Specialist
Explored and supported multiple US-based brandsÂ
Became a Top Agent at my 1st year in the company
Driven perfect calls and CSATS resulting in top performance KPIs.